About returns

The conditions for returning, exchanging, and refunding socket chimney products are as follows.

  • We will refund the full amount except for the purchaser's transfer fee before shipping . It would be helpful if you could contact me as soon as possible.
  • If there is a defect in the product, please contact us first. If we can confirm the problem, we will refund or resend the item according to your request.
  • Full Refund If it is within 90 days after receiving the product for the socket chimney product, and if it is unused or has a small scratch on the part hidden by the connection , the purchaser will pay the return shipping fee and refund the full purchase price. When returning the product, please put it in the original box for the product that was shipped in the original box with the model number written on it .
  • Partial Refund If a socket chimney product is returned after 90 days from the date of delivery, or if there is an obvious scratch on the part that is not hidden due to the connection, we will determine whether a refund of 90% to 30% of the purchase price is possible. Please contact us first.
  • No Refunds In principle, we do not accept returns of outlet sales items. A full refund will be given only if there is a defect not described in the product and it can be judged that it cannot be used.

The conditions for returns, exchanges, and refunds for twist lock chimney products are as follows.

  • We will refund the full amount except for the purchaser's transfer fee before shipping . It would be helpful if you could contact me as soon as possible.
  • If there is a defect in the product, please contact us first. If we can confirm the problem, we will refund or resend the item according to your request.
  • 70% Refund For twist lock chimney products, within 90 days of receiving the product, and if the product is unused or has a small scratch on the part hidden by the connection, we will refund 70% of the purchase price with the return shipping fee paid by the purchaser. When returning the product, please put it in the original box for the product that was shipped in the original box with the model number written on it .
  • Partial Refund If the twist lock chimney product is returned after 90 days from the date of delivery, or if there is an obvious scratch on the part that is not hidden due to the connection, we will judge whether it is possible to refund 60% to 30% of the purchase price. Please contact us first.
  • No Refunds In principle, we do not accept returns of outlet sales items. A full refund will be given only if there is a defect not described in the product and it can be judged that it cannot be used.

The conditions for returns, exchanges, and refunds for products other than chimneys for indoor wood stoves are as follows.

  • Within 7 days after receiving the item, we will refund the full amount, excluding the round-trip shipping fee .
  • If there is a defect in the product, please contact us first. If we can confirm the problem, we will refund or resend the item according to your request.
  • After 8 days from the arrival of the product, basically we cannot accept returns.

Our store is a chimney installation DIY support store. Regarding the return of the chimney, we would like to respond flexibly unlike general online shops. Especially when it comes to DIY chimney products, I can understand the desire to keep a little extra product on hand and start working on it. We would like to flexibly respond to the return of the surplus items after ordering a little extra and completing the work within 90 days. Therefore, when checking the contents, please handle it carefully so as not to damage it. Also, if you have the original box with the model number written on it, please include it in the return.